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Practice Policies

ACCESS TO MEDICAL RECORDS 

confidentialityThe Practice is very highly computerised, this enables the Practice to provide you with the highest possible standard of Primary Care.  The Practice has a written policy for which group of individuals within the Primary Care Team can have access to Patient records.  The Practice has a duty to maintain the confidentiality of patient information and to satisfy itself that the applicant is entitled to have access before releasing information. 

All applications for access to records, whether paper based or electronic, of living persons are now made under the Data Protection Act 1998.


COMPLAINTS PROCEDURE

We are always pleased to receive suggestions for improving our services and we like to receive compliments as well. We hope you will never have cause for a serious complaint, but if you do we have a Complaints Procedure aimed at quick resolution of problems.

Please initially speak directly to the Doctors or ring/write to the Practice Manager. If you would like to know more regarding the Practice’s Complaints Procedure, please ask Reception staff for a COMPLAINTS PROTOCOL .  Should you wish to put something in writing please use our Complaint Template.doc


ZERO TOLERANCE

The Practice supports the Governments NHS Zero Tolerance zone campaign. Violence and abuse is a growing concern. G.P.’s and their staff have the right to care for others without fear of being attacked or abused. Violent Patients will be reported to the Police and struck off the G.P.’s list. We ask that you treat your G.P. and Practice Staff properly – without violence or abuse.  



 
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